Shipping Policy

Last updated: 9 September 2026

Thank you for choosing Suzanne O’Sullivan Art.

All of our prints are made to order through our print-on-demand partners. This means your artwork is produced after you place your order rather than being held in stock.

Processing and production

Once your order has been placed, it is sent to our print partner for production.

Production times can vary depending on the product and destination. Estimated delivery times will be shown at checkout where available.

Please allow the stated production time in addition to the delivery time.

Delivery

We currently offer delivery within the United Kingdom only.

Delivery costs and available delivery options will be shown at checkout before you complete your purchase.

Delivery times are estimates and can sometimes be affected by circumstances outside our control, including carrier delays, customs processing, severe weather or other unforeseen events.

Tracking

Where a tracked delivery service is used, tracking information will normally be provided once your order has been dispatched.

Please check your email, including your junk or spam folder, for shipping and tracking information.

Incorrect delivery information

Please check your delivery address carefully before placing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional costs may apply if a replacement order or further delivery is required.

Orders that are delayed or appear to be lost

If your order has not arrived within the expected delivery period, please contact us at:

suzanne@suzanneosullivanart.com

We will do our best to help and, where appropriate, contact our print or delivery partner to investigate the shipment.

Damaged deliveries

If your artwork arrives damaged, please contact us as soon as possible and provide photographs of the artwork and packaging.

We will work with you and our print partner to arrange an appropriate solution, which may include a replacement or refund where applicable.

Please do not return a damaged item before contacting us.

Contact us

If you have any questions about delivery, please contact:

Suzanne O’Sullivan
Trading as Suzanne O’Sullivan Art
Clematis Cottage
Luppitt
Honiton, Devon
EX14 4RT
United Kingdom

Email: suzanne@suzanneosullivanart.com