Refund policy

Returns & Refunds Policy

Last updated: 9 September 2026

At Suzanne O’Sullivan Art, each print is made to order through our print-on-demand partners. We do not keep finished prints in stock.

We want you to be happy with your purchase. If you have any questions or concerns about your order, please contact us at suzanne@suzanneosullivanart.com

1. If you change your mind

If you are ordering from the UK or EU, you generally have a legal right to cancel an online purchase within 14 days of receiving your order, without having to give a reason.

If your order contains several items delivered separately, the 14-day period generally begins when you receive the last item.

If you wish to cancel your order, please contact us within the relevant cancellation period at:

Email: suzanne@suzanneosullivanart.com

After notifying us that you wish to cancel, you should return the item within 14 days.

Unless the item is faulty, damaged or not as described, you will normally be responsible for the cost of returning the item.

The item should be returned in an appropriate condition and with reasonable care taken to protect it during return.

2. Refunds

Once your cancellation is accepted, we will refund the payment you made for the cancelled item.

Where required by law, we will also refund the cost of the standard delivery option you originally paid for. If you chose a more expensive delivery service, we are not normally required to refund the additional cost.

Refunds will normally be made using the original payment method.

Where applicable, we may wait until the returned item has been received, or until you provide evidence that you have returned it, before issuing the refund.

3. Damaged, faulty or incorrect items

Because our artwork is printed to order, we take care to ensure that every order is produced and packaged correctly.

If your print arrives:

Damaged
Faulty
Incorrect
Significantly different from what you ordered

please contact us as soon as possible at suzanne@suzanneosullivanart.com

Please include your order number and, where possible, photographs showing the problem and the packaging.

We will assess the issue and, where appropriate, arrange a replacement or refund.

Please do not return a damaged or faulty item before contacting us, as we may need to provide instructions or arrange the appropriate solution with our print partner.

Your statutory rights relating to faulty, damaged or misdescribed goods are not affected by this policy.

4. Incorrect delivery information

Please check your delivery address carefully before completing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, and the parcel is returned to us or our print partner, additional delivery or replacement costs may apply.

This does not affect your statutory rights.

5. Prints made to order

Our standard prints are produced after an order is placed. They are available in the standard sizes shown on our website.

A product being printed or produced after you place an order does not, by itself, mean that it is a bespoke or personalised product.

Where we offer genuinely personalised or bespoke artwork in the future, we will clearly explain before you place your order if the product is excluded from the usual cancellation rights because it has been made specifically to your requirements.

6. International orders

Customers ordering from outside the UK should be aware that local customs duties, taxes or import charges may apply.

These charges are normally the responsibility of the customer.

Return and refund rights may vary depending on the country from which you place your order. Where mandatory consumer rights apply, nothing in this policy is intended to limit those rights.